Cancellation Policy

At Matosia Infotech, we value your trust and aim to make your shopping experience smooth, transparent, and hassle-free. We understand that sometimes you may need to cancel an order, and we are here to make that process as simple as possible.

1. Order Cancellations

You may request cancellation of your order before it has been shipped.

Once an order has been dispatched from our warehouse, it cannot be cancelled. In such cases, you may refer to our Return & Refund Policy after delivery.

To request a cancellation, please contact us using the contact details at the bottom of this page.

2. Instant Digital/Customized Products

Orders for digital products, downloadable items, or customized/personalized products cannot be cancelled once placed, as these are created or shared exclusively for you.

3. Refunds on Cancelled Orders

If your order is successfully cancelled before shipping, we will initiate a full refund to your original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, we will request your bank/UPI details to process the refund.

4. Cancellation by Platform

Matosia Infotech reserves the right to cancel an order in case of unforeseen issues such as product unavailability, pricing errors, or technical glitches.

In such cases, you will be notified immediately, and a full refund will be issued.

5. How to Cancel

Contact us by email or phone with your order number. Our support team will assist you promptly.

6. Important Notes

• Cancellation requests must be made as early as possible to avoid shipment.
• Refund timelines may vary depending on your bank or payment provider.
• Matosia Infotech strives to handle every cancellation request fairly and transparently.

Contact Us

If you have any questions about our Cancellation Policy, please reach out using the contact information below.

At Matosia Infotech, your satisfaction is our priority. We believe in keeping things fair, simple, and transparent—because shopping online should always be worry-free.